Last updated: August 6, 2019
This privacy statement is intended to describe how Monica Elisa Gungui manages the coltellisardi.com website (hereinafter "Site"), with reference to the processing of personal data of users / visitors who consult it as well as the data processing practices transmitted by the data subject to the Data Controller through this Site.
Coltelli Sardi in compliance with articles 13 (for data collected from the interested party) and 14 (for data not collected from the interested party) of Regulation (EU) 2016/679 (GDPR) the users / visitors of this site are provided with the following information, which refer exclusively to the processing carried out through said Site and not through other sites that may be visited via links, for which it is suggested to read the relevant information provided by the respective sites themselves.
This Site and the services offered through it are reserved for individuals who have reached the age of eighteen. The Data Controller therefore does not collect personal data relating to persons under the age of 18. At the request of these Users, the Data Controller will promptly delete all personal data involuntarily collected.
The Data Processor is Mrs. Monica Elisa Gungui who can be contacted by email: firstname.lastname@example.org.
Within Coltelli Sardi, the data concerning users / visitors will be processed by employees and / or agents as persons in charge under the direct authority of the Data Processor. In addition to the employees and / or agents of Coltelli Sardi, the processing of personal data may also be carried out by third parties (web agency or consultants), to whom the company entrusts certain activities (or part of them) connected or instrumental to the performance of the treatments or the provision of the services offered. In this case, the same subjects will operate as independent data controllers, joint controllers, or will be appointed as data processors or persons in charge of the processing whose references may be communicated following a request to the addresses indicated above.
The Site offers informative and, sometimes, interactive content. While browsing the Site, information about the user can then be acquired in the following ways:
The computer systems and software procedures used to operate the websites acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the Site and to check its correct functioning. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the Site itself.
Data provided voluntarily by the visitor
This is all personal data freely released by the user / visitor on the Site, for example, to register and / or access a reserved area, request information on a specific product or service via a form, write to an email address electronic or call a number to have a contact. The processing of such personal data will be carried out on the basis of all the information contained in the specific information provided pursuant to articles 13 and 14 of the Regulation by the owner of the treatment of Coltelli Sardi upon the provision of personal data during registration as requested in the specific forms.
The processing of personal data is carried out mainly using electronic procedures and media for the time strictly necessary, in accordance with Article 5 of the Regulation.
Personal Data is collected for the following purposes and using the following services:
By filling in the contact form with their data, the user / visitor consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header. Collected data: name, surname, email, telephone number, postal address and city.
Mailing list or newsletter
By registering with the mailing list or newsletters, the user's / visitor's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to the activities of the Site may be sent. . The user's / visitor's email address may also be added to this list as a result of registering on the Site or after making a request. Personal Data collected: name, surname, email address, telephone number, postal address and city.
Address management and sending of email messages
This type of service allows you to manage a database of email contacts, telephone contacts or contacts of any other type, used to communicate with the User.
These services may also allow you to collect data relating to the date and time of viewing the messages and clicks on the links inserted in the messages by the user / visitor.
The interested party can in any case express his refusal and easily oppose further sending of newsletters, both initially and subsequently, in an easy and free way, following the instructions given in each communication sent. Once the consent has been revoked, the Data Controller will send the user / visitor a message to confirm that the consent has been revoked.
The personal data of the users / visitors of the websites, as described above, will be processed in the ways and in the forms prescribed by the GDPR, for the performance of the functions of the sites themselves, with particular, but not exclusive, reference to the procedures described therein. data collection, contact form, any registration process / access to the reserved area, subscription to the newsletter and the like.
In particular, the personal data provided to the Data Controller will be processed for the pursuit of the following purposes:
• to follow up on the specific requests addressed to the Data Controller by the user / visitor through the websites and its communication tools (form contacts, information request forms and the like);
• for any subscription to the newsletter and the consequent sending of commercial communications and various information concerning the sector in which the Data Controller operates, with the specific consent given by the user; < br> • for communications of an informative nature relating to the services of the same Data Controller, following the request for information via e-mail messages or filling out the contact form and other communication tools;
• for other accessory purposes or related to those indicated above and in any case falling within the scope of the Website's activities.
The data processed are exclusively of a common nature and are not intended for dissemination. The Data Controller does not require and has no interest in detecting and processing data that can be classified as sensitive or judicial. The data must be transferred to third parties in the fulfillment of obligations deriving from laws or regulations (institutions, law enforcement agencies, judicial authorities, etc.) or for activities directly or indirectly connected to the established relationship. part of the users / visitors, for the aforementioned purposes, depends on the degree of privacy that the user / visitor has enabled or disabled through their browser. In some cases the disabling of some functions could compromise navigation on the Site. The provision of some of your own data is in any case necessary for the structure of the Site and its procedures. Any request for other optional data will instead be preceded by a specific approval check. The provision of all other data is optional, in accordance with the type of information that the user / visitor wishes to provide to the Site. The data may be disclosed to companies connected, linked or controlled by the Data Controller, as well as to consultants, or even to third parties. who operate, also in the name and on behalf of the Data Controller, for the fulfillment of the services connected to the purposes indicated in this information, both intra-EU and non-EU (in the latter case, it will be exclusively subjects adhering to the Privacy Shield protocol).
The Site may use social plug-ins. Social plug-ins are special tools that allow you to incorporate the functionality of social networks directly within the Site (eg. Facebook, Twitter, Istagram, Google+, Instagram, Linkedin and Youtube). All social plug-ins on the Site are marked with the respective logo owned by the social network platform.
When you visit a page of the Site and interact with the plug-in of a social network, the corresponding information is transmitted from the browser directly to the social network platform and stored there .
This site, from that moment, no longer has any control and we assume no responsibility for the content, privacy policies or practices of any third party site or service .
The subjects to whom the personal data refer, as required by Article 15 of the Regulation, may, at any time, access their personal data, request their correction and updating, if incomplete or incorrect, request their cancellation if the collection is occurred in violation of a law or regulation, as well as oppose the processing for legitimate and specific reasons.
In particular, below are all the rights that can be exercised towards the data controller and / or the joint data controllers:
Right of access: < / strong> (Article 15, paragraph 1 of the Regulation) the right to obtain confirmation as to whether or not personal data is being processed and, in this case, to obtain access to such personal data with all the information relating to them (purposes, categories of data, recipients to whom they have been communicated, retention period, existence of the right to rectify, limitation, oppose their treatment, right to lodge a complaint with a supervisory authority, existence or not of an automated decision-making process, including profiling referred to in Article 22, paragraphs 1 and 4, of the regulation).
Right of rectification: right to obtain, pursuant to Article 16 of the Regulation, the correction of personal data that are inaccurate and / or integration, taking into account the purposes of the processing.
Right to cancel: the right to obtain, pursuant to article 17, paragraph 1 of the Regulation, the cancellation of their personal data and the data controller will have the obligation to delete your personal data, if there is even only one of the following reasons: a) personal data are no longer necessary with respect to the purposes for which they were collected; b) the user / visitor has revoked the consent on which the processing of your data is based; c) the interested party opposed the processing pursuant to Article 21, paragraph 1 or 2 of the Regulation; d) the personal data have been unlawfully processed; e) it is necessary to delete personal data to fulfill a legal obligation provided for by a community standard or internal law. In certain cases, as required by article 17, paragraph 3 of the Regulation, the data controller is entitled not to delete your personal data if their processing is necessary, for example, to exercise the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of public interest, for archiving purposes in the public interest, for scientific or historical research or for statistical purposes, for the ascertainment, exercise or defense of a right in court.
Right of limitation: the right to obtain the limitation of processing, pursuant to Article 18 of the Regulation, in the event that: a) the accuracy of personal data has been contested; b) the processing is unlawful but you have opposed the cancellation of your personal data, requesting, instead, that its use be limited; c) the owner no longer needs it for the purposes of processing and the personal data are used to ascertain, exercise or defend a right in court; d) opposed the processing pursuant to Article 21, paragraph 1, of the Regulation, pending verification of the legitimate reasons. In case of limitation of processing, personal data will be processed, except for conservation, only with the consent or for the ascertainment, exercise or defense of a right in court or to protect the rights of another. natural or legal person or for reasons of significant public interest.
Right to portability: the right to request at any time to receive, pursuant to Article 20, paragraph 1 of the Regulation, all personal data processed by the data controller and / or by the joint data controllers in a structured, commonly used and legible format or request their transmission to other data controller without hindrance. In this case, the interested party will be responsible for providing all the exact details of the new data controller to whom he intends to transfer his personal data with written authorization. Right to object: pursuant to article 21, paragraph 2 of the Regulation and as also reiterated by Recital 70, it is possible to object, at any time, to the processing of your personal data if these are processed for direct marketing purposes, including profiling insofar as it is connected to such direct marketing.
Right to lodge a complaint with the supervisory authority: done without prejudice to the right to appeal to any other administrative or judicial office, if it is believed that the processing of personal data carried out by the data controller and / or by the joint data controllers is in violation of the Regulations and / or applicable legislation, it is possible to lodge a complaint with Competent Authority for the Protection of Personal Data.
To exercise all the rights identified above, simply contact the data controller and / or the joint data controllers in the following ways:
1) by writing to Coltelli Sardi, Corso Garibaldi, 53, 08100 NUORO (NU).
2 ) or by sending an e-mail to the e-mail address email@example.com
Each interested party has the right to lodge a complaint pursuant to art. 77 and following of the GDPR to a supervisory authority, which for the Italian State is identified in the Guarantor for the protection of personal data.
The forms, methods and terms for proposing complaints are provided for and governed by the national legislation in force. The complaint is without prejudice to administrative and judicial actions, which for the Italian State can alternatively be proposed to the same Guarantor or to the competent Court.
Last updated: August 6, 2019
Cookies are text files that the sites visited by the user / visitor send to their browser and are saved on the device used to access the site (computer, smartphone, tablet, etc.). Within these files, data is stored and then retransmitted to the same sites for subsequent visits by the same user. Cookies have the function of streamlining the analysis of web traffic or to signal when a specific site or part of it is visited, to distinguish visitors from each other in order to provide personalized content, and help administrators to improve the site and the browsing experience of the users themselves.
Through cookies it is not possible to access other information stored on the devices, even if this is where the cookies are downloaded. Cookies cannot load codes of any kind, carry viruses or malware and are absolutely not harmful to the user's devices.
Proprietary cookies ("first party"), installed by the same manager of the site that the user is visiting, in order to allow the user to navigate more efficiently and / or to monitor the actions exercised by the same;
Third-party cookies. The user can receive on his terminal also cookies that are sent from sites or web servers, other than the one you are currently visiting, for the same purposes mentioned above.
Cookies are used for different purposes and differ on the basis of the purposes pursued by those who use them. They are distinguished in:
Technical and / or navigation cookies used for the sole purpose of providing a service explicitly requested by the user / visitor, for example storing language preferences or log in etc. This type of cookie is in turn divided into two categories:
Persistent: once the browser is closed they are not destroyed but remain up to a preset deadline;
By Session: are destroyed every time the browser is closed. These cookies are necessary to view the site correctly and in relation to the technical services offered, they will therefore always be used and sent, unless the user changes the settings in their browser (however, thus affecting the display of the pages of the site itself. ). The prior consent of users is not required for the installation of these cookies, while the obligation to provide the information remains valid;
Analytical cookies: used to collect information on the use of the Site by users / visitors (number of visitors, pages visited, time spent on the site, etc.); This site uses this type of cookie to collect information, in aggregate and anonymous form, on the number of users and on the ways in which they visit the site in order to improve the use of the site itself and to make the contents more interesting and relevant. to the wishes of users. All these data are essential to carry out a site update plan that takes into account the real needs of users / visitors and the technologies they use.
Profiling cookies aimed at creating profiles relating to the user allow the site that installed them to monitor the user's navigation also for the purpose of sending advertising or offering services in line with the preferences expressed by the user during the surfing the net. For this type of cookie, European and Italian legislation requires the user to be adequately informed about their use and express their valid consent to use. However, this site does not use profiling cookies.
Social Cookies: used to allow interaction with social networks.
Strictly necessary navigation or session cookies
These cookies are essential to allow navigation on the Site and use its features, for example access the reserved area of the site. Without these cookies some services cannot be used.
Cookies allow the site to remember the choices made by the user (for example the language) allowing the user to navigate according to his personalized choices. These cookies can also be used to store the consents given by the user.
These cookies collect information about how users / visitors use a site, for example, the pages visited, error messages from web pages. These cookies do not collect information that identifies a visitor. All this information is collected in aggregate and therefore anonymous form and is used only to improve the functioning of a website.
The accesses and interactions of users on this site are analyzed using the Google Analytics service with anonymized IP is managed by Google, Inc. Google, Inc. is the owner of the treatment, which allows to analyze how the user uses the site. The information generated on the use of the Site (including the anonymous IP address) is transmitted and stored on Google's servers in the United States. Google will use this information for the purpose of examining the use of the site by the user and creating reports on site activity.
Deactivation of the service
Interactions with social networks
The site may use these services for the sole purpose of allowing users to share the content on the site itself on social networks or show their appreciation, as well as to view the geographical map indicating the place where the structure or building concerned is located, or to show videos. The information acquired from the Site and then transmitted to the social networks are in any case subject to the privacy settings relating to each social network. network user and create profiles on his tastes, habits, choices, etc. Through these cookies, advertising messages can be transmitted to the user's terminal in line with the preferences already expressed by the same user while browsing online. In any case, the links and links will be clearly visible and identified by the proprietary logo of the widget / plug-in itself and will always be preceded by the acquisition of the user's consent.
Below are the social networks that can be used:
Third party Facebook services (Facebook, Inc.) :
With this type of plug-in the browser establishes a direct connection with the Facebook servers and sends the data to Facebook. This regardless of whether the user is a Facebook member or not, is logged in as a Facebook member. For more information, consult the Facebook privacy and cookie policies:
How to disable Facebook cookies
Twitter third party services (Twitter, Inc.):
The "Tweet" button and related services are necessary for interaction with the Twitter social network and are provided by Twitter, Inc.
For more information, see Twitter's privacy and cookie policies
Youtube third party services (Google Inc.)
Youtube is a video content viewing service managed by Google Inc. that allows the Site to integrate such content within its pages.
Vimeo di Vimeo, LLC
Vimeo is a social network dedicated to the display of video content and is managed by Vimeo, LLC with the ability to integrate the content within its own pages Cookies and usage data
Bings Maps from Microsoft
Bings Maps is a map viewing service managed by Microsoft that allows you to integrate such content within your pages
Of course, you can also delete cookies already stored on your computer at any time.
• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Apple Safari
Some cookies are necessary to view the site correctly and in relation to the technical services offered, therefore disabling them could affect the functioning of the Site.
If consent has already been given but you want to change the permissions of the cookies, you must delete them through the browser, otherwise those already installed will not be removed. In particular, keep in mind that it is not possible in any way to control third-party cookies, so if consent has already been given previously, it is necessary to delete the cookies through the browser (dedicated section) or by requesting the opt- out directly to third parties.
For more information, the user can use Your Online Choices. Through this service it is possible to obtain further information on how to delete or manage cookies based on the browser used and to set the preferences for use of those of third parties..
Pursuant to art. 13 of the Privacy Code, with respect to the information collected by the cookies installed directly from the coltellisardi.com site, the following is specified:
• The data controller is Coltelli Sardi with registered office in Nuoro: Corso Garibaldi, 53, P.I. 01299160919;
• The data are collected only for the purposes and for the duration indicated in the following table and are processed electronically;
• As regards the proprietary "technical" cookies, it is reiterated that the use of these cookies does not require the user's prior consent since they are cookies necessary to allow navigation within the Site and its proper functioning. In case of removal of technical cookies through the browser settings, browsing the sites may not be, in whole or in part, possible;
• With reference to third-party cookies, please note that the purposes of these cookies, the logic of their processing as well as the management of user preferences are not determined and / or verified by Coltelli Sardi & nbsp; & nbsp; but by the third party that supplies them, as supplier and data controller.
The _gat cookie is part of the Google Analytics analysis and monitoring service. It is a cookie that expires after 10 minutes following creation or updating. It is used to block the number of requests of the analysis scripts in order to consider the user's visits as unique.
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The _ga cookie is part of the Google Analytics analysis and monitoring service. It is a cookie that expires after 2 years following creation or updating. It is used to distinguish users.
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The _ga cookie is part of the Google Analytics analysis and monitoring service. It is a cookie that expires after 1 day following creation or updating. It is used to distinguish users.
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Session cookies are also used to store the navigation data (such as the language) and the security of the Site itself. These are cookies that are deleted after the browser is closed.
GENERAL CONDITIONS OF ONLINE SALE
Last updated: August 6, 2019
These conditions are valid exclusively between the Coltelli Sardi company, with registered office in Corso Garibaldi, 53 - 08100 Nuoro (NU), REA NU-90536, VAT number 01299160919, hereinafter referred to as `` COLTELLI SARDI '' and any person who make online purchases on the website www.coltellisardi.com hereinafter referred to as '' CUSTOMER ''. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the site www.coltellisardi.com, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree. 70/2003 on electronic commerce.
With these general conditions of sale, COLTELLI SARDI & nbsp; sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www.coltellisardi.com. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at the address www.coltellisardi.com and the creation of a purchase order according to the procedure provided by the site itself.
The customer undertakes to read, before confirming his order, these general conditions of sale, in particular the pre-contractual information provided by & nbsp; COLTELLI SARDI & nbsp; and to accept them by affixing a flag in the indicated box. If the CUSTOMER does not intend to accept the conditions and / or any other note, legal notice, information published or referred to therein, he / she will not be able to use the website www. coltellisardi .com nor related services.
In the order confirmation e-mail, the CUSTOMER will also receive the link to view and print a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.
Before the conclusion of the purchase contract, the CUSTOMER examines the characteristics of the goods which are illustrated in detail in the individual product sheets at the time of the CUSTOMER's choice.
Purchases and / or requests for the supply of one or more Products through the website www. coltellisardi .com are allowed to individuals and / or legal entities that do not intend to sell and / or market them as part of any business activity.
Purchases and / or requests for supply are allowed to natural persons only on condition that they are of age. For minors, any purchase and / or request for the supply of Products through the Application must be screened and authorized by the parents or by the operators of parental responsibility. In the event that the Product is not available, COLTELLI SARDI will notify the User of the new delivery or supply terms, asking if it intends to confirm the order or not. It is understood that the contract will be considered finalized in relation to the Products accepted by COLTELLI SARDI.
Before validating the order with "payment obligation", the CUSTOMER is informed about:
- total price of the goods including taxes, with details of shipping costs and any other costs;
- payment methods;
- the term within which COLTELLI SARDI & nbsp; undertakes to deliver the goods;
- conditions, terms and procedures for exercising the right of withdrawal (Article 6 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
- information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
- existence of the legal guarantee of conformity for purchased goods;
- after-sales assistance conditions and commercial guarantees provided by COLTELLI SARDI.
The CUSTOMER may at any time and in any case before the conclusion of the contract, take note of the information relating to COLTELLI SARDI, the address, telephone number, e-mail address, information that is reported, also below:
registered office Corso Garibaldi, 53 & nbsp;
08100 - Nuoro (NU)
The sales contract is considered concluded with the sending by & nbsp; COLTELLI SARDI & nbsp; to the CUSTOMER an e-mail confirming the order. The e-mail contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of the these conditions.
The CUSTOMER undertakes to verify the correctness of the personal data contained in the above email and to promptly notify COLTELLI SARDI & nbsp; any corrections / changes to be made.
COLTELLI SARDI undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may emerge. Furthermore, the images of the products presented on www.coltellisardi.com do not constitute a contractual element, as they are to be considered only representative.
Each technical sheet of the products presented on the Site, containing the description of its functions and characteristics (size, color, equipment, etc.), is drawn up by the Producer of the goods themselves and / or by third parties specialized in the preparation of the technical sheets of products.
KNIVES SARDI, therefore, has no responsibility for any errors and / or inaccuracies in the technical data sheets, nor for any defects in correspondence between the description of the product and the actual functions and characteristics of the same. By submitting the Order, the Customer expressly accepts the foregoing.
COLTELLI SARDI undertakes to deliver the goods within 30 days of sending the order confirmation email to the CUSTOMER by COLTELLI SARDI.
The availability of the products refers to the actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative as:
- the products could be sold to other CUSTOMERS before confirming the order, due to the simultaneous presence on the site of multiple users,
- a computer anomaly could occur such as to make a product available for purchase that in reality is not.
Even after sending the order confirmation e-mail sent by & nbsp; COLTELLI SARDI , there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail the customer will also be informed of the methods and timing of reimbursement of any sums paid.
Any payment by the CUSTOMER can only be made by means of PayPal or by bank transfer.
In the event that the payment method chosen is PayPal, the Customer is directed to the PayPal login page at the time the Order is sent and the payment is managed according to the rules governing the Customer's relationship with PayPal at which COLTELLI SARDI is completely foreign.
All sales prices of the products indicated on the website www.coltellisardi.com are expressed in Euros and include VAT, and where applicable, the WEEE contribution.
Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before payment is made.
The CUSTOMER accepts the right of COLTELLI SARDI to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by COLTELLI SARDI & nbsp; to the CUSTOMER.
In the event of an IT, manual, technical, or any other type of error that could result in a substantial change, not foreseen by COLTELLI SARDI , of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 15 days. from the day of cancellation.
In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.
In case of multiple purchases made by the CUSTOMER with a single order and delivered separately, the term of 14 days. starts from the date of receipt of the last product.
The CUSTOMER who intends to exercise the right of withdrawal must communicate it to & nbsp; COLTELLI SARDI & nbsp; by explicit declaration , which can be sent by registered letter with return receipt. using the standard withdrawal form indicated below at the following address: COLTELLI SARDI, Corso Garibaldi, 53, 08100 NUORO (NU).
Model withdrawal form pursuant to art. 49, paragraph 1, lett. h) (complete and return this form only if you wish to withdraw from the contract)
Coltelli Sardi, Corso Garibaldi, 53, 08100 NUORO (NU),
Hereby I / we (*) notify / notify (*) the withdrawal from my / our (*) contract for the sale of the following goods / services (*)
- Ordered on (*) / received on (*)
- Order No.
- Name of the consumer (s)
-Address of the consumer (s)
- Signature of the consumer (s) (only if this form is sent in paper version)
(*) Delete the unused wording.
In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to COLTELLI SARDI his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to Coltelli Sardi Corso Garibaldi, 53, 08100, Nuoro (NU).
The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.) and complete with attached tax documentation. Without prejudice to the right to verify compliance with the above, COLTELLI SARDI & nbsp; will refund the amount of the products subject to withdrawal within a maximum period of 15 days.
As for the return of the product subject to withdrawal, the shipping costs will be borne by the CUSTOMER.
The customer is also entitled to return the product purchased online at the COLTELLI SARDI store. In this case, all costs related to the return will be borne by the customer (e.g. petrol, disassembly of the product, etc.).
As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, COLTELLI SARDI & nbsp; may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to COLTELLI SARDI .
COLTELLI SARDI will refund using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide COLTELLI SARDI, by accessing the contact us section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement by COLTELLI SARDI.
In accordance with the legislation in force, the warranty regime on products sold by COLTELLI SARDI & nbsp; changes according to whether the buyer is a consumer customer or a professional customer: in the first case, the legal guarantee of conformity will be applied pursuant to the Consumption; in the second, the guarantee for defects in the thing sold governed by the Civil Code.
9.1 Professional Client
The product purchased by the professional customer (ie a natural or legal person acting in the exercise of his business, commercial, craft or professional activity, or his intermediary) is covered by the guarantee for defects in the thing sold pursuant to Articles 1490 and ss. of the Civil Code.
The action of the professional customer aimed at enforcing this guarantee is prescribed after 1 year from the delivery of the purchased product and the related defects must be reported under the terms of art. 1495 of the Civil Code.
9.2 Consumer Customer
The product purchased by the consumer customer is covered by the legal guarantee for consumer goods as governed by articles 128 and ss. of the Consumer Code and, although not expressly provided for therein, by articles 1490 and ss. of the Civil Code on the sales contract.
The Legal Guarantee applies and works at the seller's expense in the event that the product has conformity defects, provided that these defects occur within 24 months from the date of delivery of the goods to Customer and by the latter reported within 2 months from the date of discovery of the defects, in accordance with art. 132 of the Consumer Code.
There is a lack of conformity when the product: is not suitable for the use to which it must normally be used; does not conform to the description or does not possess the qualities promised by the seller; it does not offer the usual qualities and performances of a good of the same type; it is not suitable for the particular use desired by the consumer if brought to the attention of the seller at the time of purchase and accepted by the seller.
9.3 Cases of exclusion of the Legal Guarantee
In accordance with the provisions of the Consumer Code and the applicable Civil Code, the Legal Guarantee is excluded if one of the following hypotheses occurs: the product has been repaired, tampered with, delivered for a technical examination or altered by people other than the manufacturer, by COLTELLI SARDI or by any other authorized person (eg technical assistance centers not authorized by the manufacturer); the alleged lack of conformity of the product has manifested itself beyond the term of 2 years from delivery of the product itself and / or the related request for repair or replacement of the defective product has been sent after 2 months from the discovery of the defect; the alleged defect is due (in whole or in part) to bad and / or improper use / storage / maintenance or installation - by the Customer or by persons other than the manufacturer, by COLTELLI SARDI or by any other authorized person - / or is due to non-compliance with the instructions provided by the manufacturer and present for example in the user manual of the product or other instructions provided by COLTELLI SARDI together with the products delivered; at the time of conclusion of the contract, the Customer is aware of the defect and could not ignore it with ordinary diligence; the lack of conformity derives from instructions or materials provided by the Customer.
COLTELLI SARDI will only accept orders to be delivered in the Italian territory and in the Republic of San Marino. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 30 days. from the date of receipt by the CUSTOMER of the order confirmation e-mail sent by COLTELLI SARDI.
For every order placed on the website www.cotellisardi.com, COLTELLI SARDI & nbsp; will issue an invoice for the goods shipped. The invoice is available and printable, after the order has been processed, in the "My orders" section of the CUSTOMER's "My account" space. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.
Upon receipt of the purchased product, the Customer is required to check whether:
- the number of packages delivered corresponds to that indicated on the transport document;
- if the packaging is externally intact.
The acceptance of the delivery of the products without the Customer having made a reservation or a dispute in the transport document is equivalent to acknowledgment of the conformity of the delivery to the Order by quantity, by type and by packaging. The additional guarantees provided by law in relation to the products delivered remain unaffected.
Online sales of goods (completed through the website www.coltellisardi.com) to consumers (without VAT number) are not subject to the obligation to issue an invoice according to Article 22 of the Presidential Decree n. 633/72 nor to the obligation of tax certification (by fiscal receipt or tax receipt) pursuant to Article 2, lett. oo), of the Presidential Decree 21 December 1996 n. 696 nor the obligation of electronic storage and telematic transmission of the data of the daily fees pursuant to Article 1, paragraph 1, letter a) of the Ministerial Decree May 10, 2019.
At the time of placing the Order, the Customer may request the issuance of the electronic invoice. The electronic invoice will be available in the reserved area of the Revenue Agency website or at the certified email address communicated by the customer; a courtesy copy of the invoice will be made available to the Customer in the "My orders" section of his Personal Area of the dashboard (where it can be consulted and downloaded in PDF format).
If at the time of placing the Order the Customer has not requested an invoice, COLTELLI SARDI, at the time of shipment of the goods, will make available to the customer, in his Personal Area, an electronic receipt called "WEB electronic receipt" - in PDF - valid for the purpose of exercising warranty rights but not valid for tax purposes.
For Orders involving multiple products, invoices or electronic receipts may be issued, depending on the case, divided according to the shipments made and the types of goods / services purchased.
The invoice for the purchase of products booked through the Site, but collected and purchased at a point of sale, will be issued, at the request of the Customer, by the seller at the time of completion of the purchase itself and is made available alternatively: in the reserved area of the Revenue Agency website or at the certified email address communicated by the Customer. The courtesy copy will be delivered to the point of sale at the time of collection of the products / services purchased.
COLTELLI SARDI assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract..
The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of COLTELLI SARDI and are protected by intellectual property rights..
The website www.coltellisardi.com uses '' cookies ''. Cookies are electronic files that record information relating to the CUSTOMER's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow COLTELLI SARDI to offer a personalized service to its customers.
COLTELLI SARDI informs the Customer of the possibility of deactivating the creation of such files, by accessing their Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.
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These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.
These General Conditions of Sale are subject to Italian law.
Any dispute with the Consumer Customer that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
In any case, it is possible to optionally resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these conditions of sale by accessing the following site: https://webgate.ec.europa.eu/odr.
All disputes relating to the validity, effectiveness, interpretation or execution of these conditions of sale, of the sales contract as well as, in general, relating to navigation on the Site by the Customer or the use of any functionality made available to you on the Site, the Judicial Authority of the NUORO Court has exclusive jurisdiction.